Delete your account

How to request deletion

You can delete your account and all of its data yourself, at any time:

• In the mobile app: open Settings and tap Delete account.
• On the web: sign in at heytalon.com/settings and choose Close Account.
• If you cannot sign in: email [email protected] from the email address or phone number on the account. We will verify ownership and delete it for you.

What gets deleted

Deleting your account is immediate and cannot be undone. We permanently remove:

• Your account and profile (name, email address, phone number)
• Your assistant, including its container and storage volume: its personality, its long-term memories, its knowledge files, and its session history
• Your conversations and messages stored on Talon
• Your usage and credit records
• Any credentials you connected (bot tokens, API keys, Google authorizations), which were stored encrypted
• Your push notification tokens

Your subscription is cancelled as part of the deletion, so you are not billed again.

Deleting some of your data, without closing your account

You do not have to delete your whole account to remove data. From the app or the web dashboard you can:

• Delete a conversation — removes that thread and its messages.
• Delete a memory — open your assistant's memories and remove any individual memory file, or edit what it remembers about you.
• Delete your assistant — destroys its container and storage volume (personality, memories, knowledge files, session history) while your account stays open.

To have specific data removed for you instead, email [email protected] from the email address or phone number on the account and tell us what to delete.

What is retained

Payment and invoice records are held by our payment processor, Stripe, which retains transaction history as required by tax and accounting law. Talon does not store your card details at any point.

Questions

See our Privacy Policy for how we handle data generally, or write to us:

[email protected]